Its getting to that time of year when we complete our tax returns. I called my tax office this morning to check a few details. Government departments get a lot of bad press for example the CSA or Benefits Agency. My experience with HMRC was very positive, they had instant records of last years conversations, my current tax status, knew what they were talking about and offered simple advice that I actually understood. They were able to make changes on the system as we spoke.
The Internet Tax Return is also excellent, easy to use and as they often end up owing me money, a check lands on my doormat within days of completing it.
Well done HMRC... Whatever it is they are doing, they are doing it right.